During this time of uncertainty, we believe it is more important than ever before to maintain regular and transparent communication with all those we serve, employ and partner with. We are monitoring the on-going public health crisis caused by COVID-19 daily and making adjustments to our business practices and protocols as needed. Continuing to provide our communities with superior customer service during these trying times is a priority for all of us here at Cardinal.
As the health and safety of our team members, their families and our clients are of the upmost importance to us, we have made the decision to extend the deployment of telework options, where possible, for ALL of our corporate staff and onsite management teams through a minimum of May 15th. Additionally, our corporate and on-site offices will remain closed to “foot traffic” through June 10th. Our team remains dedicated to supporting our community partners and is available by email and telephone as usual. Further, our management teams will continue to be visible in the community, performing most, if not all, duties as normal (of course implementing required social distancing and other best practices).
None of us can fully know what our “return to normal” may look like, but we are all anxious to get back to it. As an industry leader, Cardinal Management Group is diligently working on your behalf to remain on top of the latest discoveries, trends in the industry and preparation for what the future holds. As already implemented, we will continue to provide our Board of Directors regular updates and pro-active guidance through these trying times via our internal memos as well as webinars and virtual town halls centered around best practices.
Many of our boards have begun holding virtual meetings and are continuing to conduct essential business with the assistance of our community management teams. These meetings have proven to be successful and welcomed by those residents who are harboring safe in their homes to reduce the spread of the coronavirus. We are proud to provide our clients with free resources to enable them to continue conducting essential business.
At Cardinal, we believe there is no such thing as a “one-size” fits all approach to problem solving. Every community is unique, and our team has reached out to the leaders of the communities we manage to address the tough topics of delinquency, covenants enforcement, increased noise complaints and much more that has become even more sensitive than normal due to the impact of COVID-19. These unusual times call for enormous amounts of empathy and understanding, with the continued implementation of best business judgement. As always, we appreciate your continued support and participation in your community.
Last, but not least, we are proud to continue “paying it forward” by supporting our local community as so many are suffering due to the economic impact across the country. We are dedicated to business continuity and have been blessed to be able to continue to provide jobs for our team and so we felt the need to give back. At Cardinal, “We manage to make a difference” and are honored to have supported several local food banks over the past several weeks and other measures to help those in need. If you are in a position to give back, we encourage you to do so. We are stronger together!
These are truly historic times and we appreciate our partners, residents, team members and the like as we work together to get through the present crisis. We look forward with great anticipation to a return to normalcy in the near future. In the meantime, please accept our wishes for safe harbor and good health to all.
For more information on COVID-19, please visit https://www.cdc.gov/coronavirus/2019-ncov/index.html
Yours in solidarity, Cardinal Management Group, Inc.