Residential Property Management for Homeowners Associations | Cardinal Management | FAQs

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Who are the people at the Management Office I may need to contact?
You should always know your specific (on or off site) Property Manager's phone number and email address. In addition, you should know your Property Manager's Administrative Assistant and Accounting Representative phone numbers and email address. If you do not have this information, call the Cardinal Management Group, Inc. office at 703-569-5797.
How do I find out the website address for my community?
Go to the Cardinal Management Group, Inc. website at http://www.cardinalmanagementgroup.com and click on the 'About' tab, on the drop down menu select 'Communities'. Select your community location and name. Click on the website address displayed which will bring you directly to the website. If a web address is not displayed then your community does not have an official web page.
How can I find out how much my assessment payments are and when they are due?
Contact your Account Representative located at the Cardinal Management Group, Inc. corporate office at 703-569-5797.
What should I do if I have questions about my account?
If you have questions concerning your account, call the Cardinal Management Group, Inc. office, identify yourself and your community and ask to speak to the accounting representative associated with your community.
What do I need to do when I sell my property?
The following is a list of the documents and information you should provide when selling your property:

  • Resale Package - the seller is required by Virginia State Law to provide the buyer with a resale package. A resale package can be obtained by entering the http://www. cardinalmanagementgroup.com website and clicking on "Order Resale & Other Documents."
  • Insurance Certificate - the seller may be required to provide a copy of the Association's certificate of insurance. Contact Cardinal Management Group, Inc. office or site office and you will be directed how to acquire the insurance certificate.
  • Notification to Management - the seller should contact Cardinal Management Group, Inc. at 703-569-5797 and inform us that the property has been sold so that our records can be updated and information is sent to the new owner.
What information do I need to obtain from the seller when buying a property?
It is a Virginia State Law that a seller must obtain and present to the buying a Resale Disclosure Packet. The Virginia Law also requires a seller of property located in a homeowner's or condominium association to provide the buyer with certain information about the association. This information must be given to the buyer in advance of closing and the buyer has the right to cancel the contract within three days of receiving the resale disclosure packet. This provides the buyer with the opportunity to determine if they agree with the guidelines of the condo or HOA.
Is there anything else I should get at the time of closing?
Yes, you should ensure the seller provides any other pertinent information like parking and pool pass information as well as parking passes, pool passes, mailbox keys, etc.
What is the purpose of an Architectural Review or Covenants Committee?
In general, the purpose of these committees is to ensure that architectural guidelines and standards are met within the community. They also are frequently involved with rules enforcement. This is designed to protect the integrity and appearance of the property, as well as, property values. These committees also review, approve and/or deny requested changes that home owners want to make to the interior of their homes.
What types of items require written approval?
Some of the items that require approval are: attic vents/fans or skylights, roofing, painting, decks and fences, landscaping, patios, satellite dishes, sheds, siding, storm and screen doors, windows, among others.
What do I need to do if I want to make a change to my property?
Prior to making a change or addition, an Architectural Request Application Form or a request in writing must be submitted to the Association stating the details of the intended change. Architectural Request Application Forms are usually available on a community's website.
Who do I contact in case of an emergency?
In case of an immediate life-threatening emergency, please call 911.
What do I do if I have an emergency after business hours?
For maintenance emergencies after hours, please call Cardinal Management Group, Inc. 24-hour emergency response service at 1-866-370-2989.
What situations qualify as emergencies?
The following items are considered emergencies:
  • Fire, the smell of natural gas or smoke or downed/hot electrical wires call 911 FIRST
  • Flooding or broken water pipes
  • Unexplained water flowing on the roadway, grass or other areas
  • Roof leaks
  • Electrical arcing
  • Trees down on personal property, building or across roadways
  • Sewage back-ups
  • Potential damage to life or property
What do I do if I have an emergency during business hours?
For emergencies during business hours call the Cardinal Management Group, Inc. office at 703-569-5797 or your community site office.
What additional information do I need to provide when making the request?
In this case more is better. Along with a clear description of the change, any plans, maps or plats, brochures, diagrams, or pictures can be attached to the request. This additional information is very helpful and will usually aid in the request process.

Additional details are available upon request. For specific questions, please contact us at 703-569-5797.
Who are the people at the Management Office I may need to contact?
You should always know your specific (on or off site) Property Manager's phone number and email address. In addition, you should know your Property Manager's Administrative Assistant and Accounting Representative phone numbers and email address. If you do not have this information, call the Cardinal Management Group, Inc. office at 703-569-5797.
How do I acquire Management personnel contact information?
You can get the Management personnel contact information by contacting the Cardinal Management Group, Inc. main office at 703-597-5759 or your on-site office or in some cases, by checking your community's website.
How do I find out the website address for my community?
Go to the Cardinal Management Group, Inc. website at www.cardinalmanagementgroup.com and click on the 'About' tab, on the drop down menu select 'Communities'. Select your community location and name. Click on the website address displayed which will bring you directly to the website. If a web address is not displayed then your community does not have an official web page
How do I request an item for maintenance or repair?
Maintenance or repair requests should be made either to your on-site management, if applicable or your Manager at Cardinal Management Group, Inc. office at 703-569-5797.
What do I do if I have a complaint against a neighbor?
Any complaint against a neighbor should be made either to your On-site Manager, if applicable, or your Manager at Cardinal Management Group, Inc. office at 703-569-5759. Contact information for on-site management offices can be found by clicking on the community name under the http://www.cardinalmanagementgroup.com website and click on the 'About' tab, on the drop down menu select 'Communities'. Select your community location and name and see your on-site manager's contact information.
What do I do if I have a complaint that does not involve a neighbor?
Complaints of any kind should be made either to your On-site Manager, if applicable, or your Manager at Cardinal Management Group, Inc. office at 703-569-5759. Contact information for on-site management offices can be found by clicking on the community name under the http://www.cardinalmanagementgroup.com website and click on the 'About' tab, on the drop down menu select 'Communities'. Select your community location and name and see your on-site manager's contact information.

Additional details are available upon request. For specific questions, please contact us at 703-569-5797.